Diligent Academy Relaunch

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What’s happening with Diligent Academy?

Diligent Academy will be relaunched in a new learning platform to help us deliver the best learning experience for our customers.

Who will use Diligent Academy?

Everyone who is interested in expanding their knowledge about Diligent solutions, certifications, product, and more. These individuals will consist of customers of all Diligent products, Diligent Partners, and participants of Diligent Institute certificate programs.

When can I access the relaunched Diligent Academy?

There are two different access dates for the relaunched Diligent Academy:

• May 23, 2023: Learners participating in Diligent Institute certificate programs
• June 1, 2023: All other learners

For learners participating in Diligent Institute certificate programs, you’ll be given access to the relaunched Diligent Academy on May 23, 2023. You will receive email communication from the Diligent Institute team with more information and instructions on this transition. Diligent Institute certificate programs include the following:

•  Climate Leadership
•  Cyber Risk & Strategy
•  ESG Leadership
•  Competent Boards Cyber Risk & Strategy

For all other learners, you’ll be given access to the relaunched Diligent Academy on June 1, 2023. Transitioning to the new Diligent Academy platform includes the following important dates and activities:

• May 23, 2023: The last day to access the current Diligent Academy platform.
• May 24, 2023: The Academy link on HighBond Launchpad will be temporarily removed.
• May 24-May 31, 2023: There will be no access to Diligent Academy. During the period of May 24-May 31, 2023, Diligent Academy will have a blackout period to complete the transition to the new platform. Learners will not have access to Diligent Academy during this time.
• June 1, 2023: The Academy link on HighBond Launchpad will be available on June 1, 2023. You’ll receive an email with instructions to access the relaunched Diligent Academy in the new platform.

What is the last day to access the current Diligent Academy platform?

The last day to access the current Diligent Academy platform will be May 23, 2023.

Why are we launching Diligent Academy in a new learning platform?

Through the new Diligent Academy platform, we aim to improve the learner experience, expand our Diligent training offerings, and provide a unified learning experience for all learners. The relaunched Diligent Academy will provide:

•  Improved learning program navigation
•  An updated learner dashboard experience
• An improved catalog and self-enrollment experience
• Expanded learning offerings
• Modern look and feel through improved and customizable design
• Improved user experiences through greater course navigation and learning paths

How can I access the relaunched Diligent Academy?

The way you access the relaunched Diligent Academy will depend on the type of learner you are.

Learners participating in Diligent Institute certificate programs

For learners participating in any of the following Diligent Institute certificate programs, you will receive email communication from the Diligent Institute team with more information and instructions on this transition:

• Climate Leadership
• Cyber Risk & Strategy
• ESG Leadership
• Competent Boards Cyber Risk & Strategy

HighBond/ACL Learners

Existing HighBond/ACL customers and learners will be able to access the updated Diligent Academy platform using the Academy link on HighBond Launchpad or via Diligent Connect, our newly named Community.

Partner Learners

Partner learners will be able to access the updated Diligent Academy platform using the Partner Portal.

What do I need to do to prepare for the Diligent Academy platform update?

To prepare for the Diligent Academy platform update, you’ll need to:

• Complete in-progress courses and exams. Content can only be moved to the new platform with a progress state of Not started or Completed. To ensure no progress is lost, please complete any courses, exams, certifications, or other content that is partially completed before we switch to the new platform.
• Download certificates. Unfortunately, we are unable to bring certificate files to the new platform, so any certificate you want to keep will need to be downloaded by May 23, 2023. When you have access to the new platform, you will be able to upload your certificates.
• Mark your calendar to ensure you complete the above steps by May 23, 2023. You will not have access to the current platform after this date. The Diligent Academy blackout period will be May 24-May 31, 2023.
  Note: These dates do not apply for learners participating in Diligent Institute Certificate programs.

What’s going to happen to my learning history?

If you have logged into the current Diligent Academy platform since January 1, 2021, your full learning history will be retained in the new platform. We are also retaining the learning history for all ACDA exams, Diligent Institute certificate programs, and partner certifications.

Courses, exams, certifications, and training with a progress status of:

• Completed will be moved to the new platform, still as completed.
• Not Started will be migrated over to the same course, exam, certification, or training with the same progress status (Not Started).
• 0-99% will lose their partial progress status. Enrollment to the courses, exams, certifications, and training will be retained, but the progress status will be reset to Not Started.

Will my certificates be transferred over to the new system?

Your certificate completion status will be transferred to the new platform. However, the migration process does not enable us to transfer learners' certificate files to the new platform. Once you’re in the new platform, you’ll receive instructions on how to upload certificates to your new profile if you like. Download any Certificates you would like to keep for your records by May 23, 2023.

What can I expect upon successfully accessing the relaunched Diligent Academy?

Once you access the relaunched Diligent Academy, you’ll be presented with your learner dashboard, which will contain links to onboarding resources, the content catalog, supplementary resources, and your learning activity. Your learner history will appear on your learner dashboard, displaying the courses, exams, certifications, and training you were enrolled in as follows:

• Content with a progress status of Completed in the current platform will be displayed with a progress status of Completed in the new platform.
• Content with a progress status of Not Started in the current platform will be displayed with a progress status of Not Started in the new platform.
• Content with a progress status of 0-99% in the current platform will be displayed with a progress status of Not Started in the new platform.

Will training on the updated Diligent Academy platform be provided?

Yes. You can take a self-guided tour of the platform by watching the welcome overview video and completing the onboarding courses that will be available in the new platform.

Will my progress reports be brought over to the new platform?

If learners included in your progress report have been active from January 1, 2022, then your progress report will be migrated over to the new platform. Submit a new progress report request here.

If a certification or course had files or resources in them, will I still be able to access them?

No, you will not be able to access the existing Diligent Academy platform after May 23, 2023. You will need to download all files, presentations, and documents from the courses, certification programs, or other content that you may want to reference later.

I still have questions! Who can I contact?

If you have any additional questions, please reach out to us! We’re happy to help!

Learners participating in any of the following Diligent Institute certificate programs, please email certifications@diligent.com:

• Climate Leadership
• Cyber Risk & Strategy
• ESG Leadership
• Competent Boards Cyber Risk & Strategy

Partner learners, please email partnerenablement@diligent.com.

HighBond/ACL customer learners, please email academytraining@diligent.com.